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FAQs

 

What is the RIC?

The Regulated Industries Commission is a statutory body established
under the Regulated Industries Commission Act, No. 26 of 1998. It
succeeded the Public Utilities Commission (PUC) and is a
consumer-oriented entity with strong regulatory powers and
responsibilities. The RIC has been established to ensure that good
quality and efficient utility services are provided at fair and
reasonable costs in Trinidad and Tobago.

The service Providers under the purview of the RIC are:

  • The Water and Sewerage Authority (WASA)
  • Trinidad and Tobago Electricity Commission (T&TEC)
  • The Power Generation Company of Trinidad and Tobago Ltd. (POWERGEN)
  • Trinity Power Limited (formerly InnCogen Limited) (TRINITY POWER )

What does the RIC do?

  • We develop standards of service that seek to achieve efficiency and the
    highest product/service quality of the service provider
  • We monitor the standards of service provided by the service provider to
    ensure compliance
  • We provide an opportunity/avenue for redress for dissatisfied customers
    of the service provider
  • We approve rate reviews for service providers

Do I have to pay for the RIC services?

There are no charges/fees associated with the RIC’s services, with the
exception of printed material.

How can I submit my complaint to the RIC?

Complaints can be submitted via the telephone but those that require
supporting evidence should be submitted in person or by fax, email or
written form. How to Complain?

How will the RIC handle my complaint?

Complaints received by the RIC will be directed to the relevant Service
Provider and within ten(10) working days the customer will be informed of the action
taken. The Commission will continue to liaise with the Service Provider
until the complaint is resolved. Please note. All personal information will
be handled as confidential.

Will my service be terminated while the RIC is addressing my complaint?

The Service Provider should not terminate your service until the complaint
is formally resolved and in any case not without due notice of such action. However, customers are advised to pay the current billing charges until the query is resolved.